Choose what shows up on the pad's screen at each stage of an order, plus some general
interface, notification, and device behaviors.
Order display
| Setting | Options | Description |
|---|
| Display when preparing | Nothing / Receipt ID / Customer name | What the pad shows while the order is still being made |
| Display when prepared | Receipt ID / Customer name | What the pad shows once the order is ready for pickup |
User interface
| Setting | Options | Description |
|---|
| Cross-Tap Feedback | Nothing / Show text | What happens on an empty pad when a double-tap gesture is detected |
| Stale order alert | On / Off | When on, an order that hasn't changed status for longer than the threshold below blinks the pad and its dashboard row orange, as a nudge to check on it. It's a visual flag only — nothing gets auto-canceled or auto-finished. |
| Stale order alert threshold (minutes) | Number, default 30 | Only shown when Stale order alert is on. How long an order can sit with no status change before it's flagged. |
Notifications
| Setting | Description |
|---|
| Timezone | The IANA timezone (e.g. America/New_York) used to format pickup times in customer SMS notifications. |
Devices
| Setting | Description |
|---|
| Offline mode | Enables mesh/offline mode for devices, so pads can keep working through a brief network outage. Only visible to account admins. |