Order Queue
Only shown once your account has ordering queueing enabled. When every Pickpad at a station is busy (or a cluster hasn't freed up yet), Pickpad holds the order in a queue instead of failing it, and places it the moment a Pickpad becomes free.
| Setting | Options | Description |
|---|---|---|
| Queue sorting | First in, first out / Ready orders first | How the queue assigns orders to free Pickpads. First in, first out always places the longest-waiting order next. Ready orders first jumps the oldest ready order ahead of older orders that aren't ready yet — handy when the kitchen finishes a later order before an earlier one. |
This setting is per station, so two stations on the same account can sort their queues differently.
See also
- Orders Management — the settings that decide whether an order gets distributed automatically in the first place.
- Managing Clusters — clusters interact with the queue when they're full or not yet active, and virtual clusters skip the queue's Pickpad-assignment step entirely.
- Webhook Events — how
queueIdandclustershow up in the webhooks you receive as an order moves through the queue.