Webhook Notifications

Pickpad sends HTTP POST webhooks to your configured URLs when order events occur. Configure webhook URLs in the Dashboard Settings.

Events

Event	When	Webhook Setting
distributed	Order assigned to a Pickpad device	Order distributed webhook
placed	Order marked as ready on the Pickpad	Order prepared webhook
taken	Order picked up from the Pickpad	Order taken webhook
canceled	Order canceled	(not configurable separately)

Delivery

• Webhooks are sent as POST requests with Content-Type: application/json
• Failed deliveries are retried up to 3 times with exponential backoff
• Duplicate events are deduplicated (same payload won't be sent twice within 60 seconds)
• Request timeout: 10 seconds
• The taken event has a configurable delay (default 30s) to allow weight measurement

Request Headers

Content-Type: application/json
Accept: application/json
User-Agent: Pickpad API
X-Request-Source: pickpad-webhook-notifier
X-Request-Source-Version: 1.0.0

Static IP Proxy

If your firewall requires IP whitelisting, enable Use static IP for webhooks in Settings. All webhooks will be routed through 34.31.226.91.